Client Success Operations Executive

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global fintech company, profitable and experiencing rapid expansion. Currently, we are seeking an individual to spearhead our growth in the modern financial services sector, particularly in North America. As part of our US-based team, you will assume full responsibility for establishing and guiding the Fintech sales division. Your role will involve cultivating and converting leads from our extensive pipeline of fintech opportunities at Ascenda, while also identifying fresh targets poised to leverage our premium rewards offering.

Join us as a Client Success Operations Executive in Ascenda Singapore!

As a Client Success Operations Executive, you will be part of the Strategic Client Team, providing operational and coordination support to your Manager in client-growth related activities, in order to drive the success of existing clients across banks and fintechs.

This includes providing support in managing and growing the client’s rewards programs and delivering their loyalty and rewards campaign activities.

We are looking for a highly motivated individual who is passionate about driving revenue growth and improving customer value for our banking and fintech clients. If you are a self-starter who thrives in a dynamic, fast-paced, team-oriented environment, this is the perfect opportunity for you.

Your Impact

• Support the Strategic Client Manager in retaining and growing Ascenda’s existing global client relationships, to contribute to incremental growth in revenue and engagement
• Use SQL and internal dashboards to monitor and report on client success metrics
• Engage with clients and collaborate with cross-functional teams, including Customer Service, Finance and Partnerships, to maintain, and implement strategic account plans and campaigns
• Coordinate campaign mechanics, backend configuration, mockups and approvals of marketing assets provided by clients
• Monitor and drive the resolution of operational matters
• Assist in delivering new initiatives and technical upgrades for the clients by collaborating closely with Ascenda’s project, product and software engineering teams
• Conduct documentation updates for client information
• Perform industry research to support the Strategic Client Team in providing insights and recommendations for clients' growth
• Perform other ad hoc job-related duties as assigned

Who You Are

• 1-2 years of experience in a marketing support or coordination, partnerships and / or account management
• Understanding / Interest within banking / fintech / loyalty is a big plus
• An exceptional written and oral communicator
• Strong project management and organizational skills including attention to detail and multitasking skills
• Comfortable with numbers, strong ability to monitor and analyze performance, and develop insights
• Cultural sensitivity and an ability to develop strong relationships with clients from different cultures and backgrounds around the world
• Ability to navigate and work fluidly within a fast paced and changing work environment
• Willing to take initiative and work independently
• A fast learner
• Native or bilingual proficiency in English is a must, and ability to speak a second language is a bonus

What we offer

• Competitive salary and benefits
• Flexible working environment
• Comfortable working environment
• Diverse and friendly working culture

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.